Crossley, Archibald, Mrs.

Archibald Maddock Crossley was born 7 December 1896 in Fieldsboro, New Jersey. An early pioneer of public polling and one of the first to use representative sampling techniques, Crossley was a 1917 graduate of Princeton University. Employed by J. H.Cross Company (1918-1922), a small advertising firm in Philadelphia, he later joined the Literary Digest (1922-1926) as an assistant research director. In 1926, he established his own marketing research company, Crossley, Inc. His first significant contribution to commercial market research was the creation of a radio audience measurement system, "Crossley Ratings," in 1929. The ratings determined the audience size of radio broadcasts by calling homes and asking people what they listened to the previous night or day segment. The first to methodically measure local and national audiences by telephone on a systematic basis, Crossley is credited with originationg the term "rating." Crossley ratings were followed with the simpler "Hooper Ratings" in 1946. Even now, ratings are the basis for advertising costs and program renewals. Crossley also played a major role in research on printed media through the "Continuing Study of Magazine Audiences" (CSMA) and studies for Life, Look and other publications. The Crossley agency became an almost indispensible business aid for newspapers, magazines, advertising agencies and broadcasting firms, becoming one of the first to sample public reaction to brand names of breakfast foods, toothpaste, soap, silver and other household items. Throughout his career, Crossley "concentrated on the psychology of questionnaires, focusing on how question wording could affect how the intensity of a given response is measured. This led him to crusade for ethics and professional polling standards". [ Encyclopedia of Survey research methods, v. 2, 2008, p. 170.]. Crossley was 88 when he died at his home in Princeton, NJ on 1 May 1985.